Refund/Cancellation Policy

Last Updated: 23/01/2024

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1. Refund Policy:

We want you to be satisfied with your purchase from Florentine Gold. If you are not completely satisfied, we offer a refund within 30 days from the date of purchase.

1.1 Eligibility for Refund:

To be eligible for a refund, the following conditions must be met:

• The request for a refund must be made within the specified refund period.

• The product or service must be in its original condition.

• Any tangible products must be returned in their original packaging.

1.2 Non-Refundable Items:

Certain items are not eligible for a refund, including:

• Downloadable software or digital products.

• Services that have already been provided.

1.3 Refund Process:

To request a refund, please contact our customer support team at info@florentinegold.co.uk with your order number and details of the issue. We will review your request and process the refund within 30 days.

2. Cancellation Policy:

2.1 Order Cancellation:

You may cancel your order within 24 hours of placing it, provided the product or service has not been shipped or delivered. To cancel an order, please contact us at info@florentinegold.co.uk with your order number.

2.2 Subscription Cancellations:

For subscription-based services, you may cancel your subscription at any time. The cancellation will take effect from the next billing cycle. To cancel a subscription, log in to your account on our website or contact us at Info@florentinegold.co.uk

3. Contact Information:

If you have any questions about our refund/cancellation policy, please contact us at:

Florentine Gold, Unit 6-7 Clock Park, Shripney Road, Bognor Regis, West Sussex, PO22 9NH. Info@florentinegold.co.uk

4. Changes to this Policy:

We reserve the right to modify this refund/cancellation policy at any time. Any changes will be effective immediately upon posting on our website.