Shipment/Fulfilment Policy

Last Updated: 23/01/2024

1. Order Processing:

Orders are typically processed within 1-3 business days from the date of purchase. During high-demand periods, processing times may be extended.

2. Shipping Methods:

We offer the following shipping methods:

• Standard Shipping: Estimated delivery within 5-7 business days.

• Expedited Shipping: Estimated delivery within 2-3 business days.

3. Shipping Costs:

Shipping costs are calculated based on the weight of your order and the shipping destination. The total shipping cost will be displayed during the checkout process before completing the purchase.

4. Shipment Tracking:

Once your order has been shipped, you will receive a shipping confirmation email.

5. Shipping Restrictions:

We currently only ship to addresses within UK & Canada We do not ship to P.O. boxes.

6. International Shipping:

For international orders, customs duties and taxes may apply. The recipient is responsible for any additional charges imposed by local customs authorities. Please check with your local customs office for more information.

7. Order Changes or Cancellations:

Once an order has been processed and shipped, changes or cancellations may not be possible. If you need to make a change, please contact our customer support team immediately at Info@florentinegold.co.uk

8. Undeliverable Packages:

If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer will be responsible for the reshipment costs. If the customer chooses not to have the package reshipped, a refund will be issued for the product cost, excluding shipping charges.

9. Lost or Damaged Shipments:

We are not responsible for lost or damaged shipments once they have been handed over to the carrier. If your package arrives damaged or is lost in transit, please contact the carrier directly to file a claim.

10. Contact Information:

If you have any questions about our shipment/fulfilment policy, please contact us at:

Info@florentiengold.co.uk Florentine Gold, Unit 6-7 Clock Park, Shripney Road, Bognor Regis, West Sussex, PO22 9NH

11. Changes to this Policy:

We reserve the right to modify this shipment/fulfilment policy at any time. Any changes will be effective immediately upon posting on our website.